Certification

All of our garments hold a global organic textile standard and we manufacture in an ethical factory in India. The GOTS certification guarantees not only the authenticity of our cotton but also numerous ethical considerations around working conditions, wages and the hours worked in our factory. We do NOT employ anyone under the age of 18 under our GOTS conditions.

Payment
We accept paypal, credit cards and bank deposits. 

Shipping

Standard NZ courier is $6 nationwide track and trace ex rural. Free freight on orders of 3 or more items. We ship to Australia for a flat rate of $10 via NZ Post. The rest of the world is $15 Via NZ Post.

NZ Delivery

All NZ orders are processed within 48 hours of receipt, then dispatched via track and trace courier. We offer complimentary shipping on all orders of 3 items or more. Every order comes presented to the highest standards in one of our custom jute bags with a gift card. Please supply us with a street address as we are unable to deliver to PO boxes. All rural orders will incur a $5 surcharge.

International Delivery

All international orders with three or more items qualify for free shipping. For Australian orders please allow 3-5 working days and 7-10 for the rest of the world. Pureborn Organic does not take responsibility for any local taxes or duties. Items sent as gifts should not incur any charges so please indicate at checkout if the item is a gift. Orders are dispatched via NZ Post and are untracked. If you want your order tracked please contact us for a courier quote.

GST – Goods and Service Tax

GST is a tax charged on goods and services only within New Zealand, all NZ prices included GST and all other prices are exempt.

Gift Wrapping

All of our products are packaged to the highest standards. We offer a complimentary screen printed jute bag with gift cards to all online orders. Please let us know if you would like a gift card and we will provide one free of charge.

Sizing

We understand that babies come in different shapes and sizes and how hard it sometimes is to select good fitting garments. We use standard American sizing on all of our garments.

Care

We all live in a busy world and sometimes washing is not high on the priority list, with that in mind Pureborn Organic clothes and accessories are made from pre-shrunk cotton. We recommend washing in cold water and using Eco-store products which are widely available in NZ supermarkets so as not to compromise the integrity of our fabric.

Guarantees and Returns

All products are of a very high standard and are inspected prior to dispatch. If for any reason you not happy with the quality of your order please contact us within 30 days. We accept returns of products in new condition with all labels within 30 days of purchase and are happy to exchange or refund these goods with proof of purchase on a case by case basis.

Please courier any returns to our Head Office:18 Devonshire Place Taradale Napier New Zealand.

We always honor the NZ Consumer Guarantees act and will work with our customers to resolve any issues.